Viper 5901 Secrurity/Remote Start Issues

[Shanks12]

Hey guys, I'm having some issues with my remote. It seems like it only happens in winter.. when I want to use my remote start the most..

When I go to lock/unlock/start the truck with the remotes nothing happens. It shows the signal go out from the remote, then acts like it never goes to the truck then beeps in error. Just shows an X after it shows the little wifi/signal symbol.

But whenever it seems to get warm out, it will work again.


Anyone experience this issue with this alarm?

It did this last winter, but I think I just ignored the issue, but its frustrating when its freaking freezing outside.

I've tried it with both alarm remotes that I have, but neither work. And sometimes I'll be driving the truck down the road, and the alarm will go off. Again, only when its cold out and the remote/alarm is acting up. It's like the truck thinks the alarm is set but the remote wont do anything, so I have to flip the switch on the valet to turn it off.

Any ideas would be helpful. Not sure if I need to try and take it into Best Buy where I got it installed (2+ years ago) or call Viper.

 

[daddy]

Does it happen from all distances or just from afar?


Best Buy warranties their installs for life but I can't recall the warranty on the system. IF it's under warranty and happens from all distances, I'd say take it in.

 

[Shanks12]

Yeah, I can be right next to the truck or 100' away and it doesn't make a difference.

But then sometimes at random, it will start working again...

Like the other day I went to Menards and the truck fired up from the remote.. drove to the store. Went to press the lock button, and nothing happened. So I had to use keypad on door...

Then embarrassing enough, I had to use the key to get back in (I can't remember my door code )

 

[daddy]

You're going to have to take her in, unfortunately.

 

[ScottyBoy]

Vipers come with a LIFETIME warranty on both parts and the installation, but ONLY if you bought it installed
from an authorized dealer such as Best Buy. I would bring it in and make them fix it.
From what you describe, the alarm antenna might be going bad.

 

[Shanks12]

You're going to have to take her in, unfortunately.

Yeah, I figured I would have to take it in somewhere.

Vipers come with a LIFETIME warranty on both parts and the installation, but ONLY if you bought it installed
from an authorized dealer such as Best Buy. I would bring it in and make them fix it.
From what you describe, the alarm antenna might be going bad.

hmm.. I bought mine on Amazon, but had it installed at Best Buy.. So I wonder if that still qualifies. It was an authorized Dealer for Viper on Amazon.

I need to find all my paper work for the order and install.

 

[daddy]

Although, it does seem to happen to others as well.

http://www.dslreports.com/forum/r21626845-Tech-Viper-Remote-Starter-no-go-in-the-cold

http://www.amazon.com/review/R1V19A...e=UTF8&ASIN=B00386XMBC&linkCode=&nodeID=&tag=


There were others.

 

[Shanks12]

Although, it does seem to happen to others as well.

http://www.dslreports.com/forum/r21626845-Tech-Viper-Remote-Starter-no-go-in-the-cold

http://www.amazon.com/review/R1V19A...e=UTF8&ASIN=B00386XMBC&linkCode=&nodeID=&tag=


There were others.

Good find.. Did some searches earlier and didn't find much.. but on the one mine is having a slightly different issues..

Remote starter works fine in the summer, and in the early winter. Once the temp drops below about -10C, the remote starter won't work. If I start the truck with the key (and it starts right away, easily), warm it up some (drive it or idle it), turn it off, the remote starter works fine.

Mine is the same as this guy besides that last part. Even warming the truck up, it doesn't help it. And it doesn't have to be -10c.. whatever temp that is

But its been up to like 40-45* and still not work.

 

[ScottyBoy]

I assure you, if you bought a Viper online then it was NOT from an authorized dealer. Viper does not allow its dealers to sell online. If you are sure they said authorized dealer then perhaps they might actually be an authorized dealer, and they are breaking Viper's rule about selling online. Or else they flat out lied about being authorized.
Directed is mighty proud of its flagship brands (Viper and Clifford), and that's why they forbid dealers from selling them online or "over the counter". They are to be sold installed only. They do however allow online sales of Python alarms online, as well as alarm accessories.

 

[Shanks12]

I assure you, if you bought a Viper online then it was NOT from an authorized dealer. Viper does not allow its dealers to sell online. If you are sure they said authorized dealer then perhaps they might actually be an authorized dealer, and they are breaking Viper's rule about selling online. Or else they flat out lied about being authorized.
Directed is mighty proud of its flagship brands (Viper and Clifford), and that's why they forbid dealers from selling them online or "over the counter". They are to be sold installed only. They do however allow online sales of Python alarms online, as well as alarm accessories.

Hmm... Now I'm going to have to find the info. I thought they were when I bought it, but now I'm starting to question my thinking...

It's not sounding good for me