Problem Resolved - DDM Tuning Apexcone - Once again a happy customer

[nubuilder]

Alright, I just sent an email to DDM.

My symptoms seem to follow the "One Side Doesn't Light Up".

I haven't had these very long. I put them in on the 4th of July. And also my truck doesn't get driven a lot at night (maybe 15 minutes 4 days a week if that).

My low-beam bulb on the driver's side has been flaky the last 3 or 4 weeks. I thought it was just a bad connection of the power going into the ballast (since the passenger side was working just fine). So unplugging it and plugging it back in seemed to work. I also put some di-electric grease in it just in case.

Yesterday I turned on my headlights and the driver's side low-beam didn't turn on. I unplugged it several times (approximately 6 to 10) and still nothing. So I unplugged the low-beam bulb from the low-beam ballast and plugged in the high-beam bulb (known to be good/functioning properly) to the low-beam ballast. Still nothing. So then I put my ear next to the ballast and could hear it buzzing. However, it was buzzing at a much higher frequency than the properly-functioning passenger side.

I have a total of 4 of the Apexcone ballasts in my truck; which all functioned properly for 2 months and nothing has changed in terms of the setup or wiring. The passenger side low and both high beams work fine. Thus there is no problem with my wiring. And as stated above, I have swapped bulbs and the problem still persisted.

In short, I'd like a new Apexcone 35w ballast sent to me as this should be covered under the Life-Time Warranty.

Please let me know if this will be covered under the Life-Time Warranty or not.

Thank you,
Matt

 

[Black02Silverado]

Hopefully you will get this all worked out Matt.

Electricity and I do not get along.

 

[nubuilder]

Electricity and I do not get along.

Wait, I thought you did your stereo install yourself?

 

[nubuilder]

Alright, here's the response they sent me today:

Hello Matthew,
Yes, your ballast is covered under your lifetime warranty. Below are the instructions for sending us your ballast for replacement. We will test the ballast, find out what the problem is and issue you a replacement. Before you send us your ballast, just make sure that your fuse isn't blown on your vehicle. Sometimes that is the problem and it is an easier remedy than shipping the ballast and being without a light for about a week and a half.

Thanks,
Marie

Thank you for contacting us about the difficulty you are experiencing with one of our products. We apologize for these troubles and look forward to providing you with the needed replacement parts so you can enjoy your DDM Tuning products as soon as possible.

***HOW TO REPLY TO THIS EMAIL***
To reply to this email, you MUST log in to our Support Center, which may require using the temporary password that will be sent as an "auto-reply". Replying from your "regular" email will not be successful. The link to the Support Center is: https://www.ddmtuning.com/support/ .

***TROUBLE-SHOOTING***
If you haven't already done so, before returning any parts, please trouble-shoot the problem to identify the part that is responsible for the problem. This usually involves swapping the bulbs or ballasts from side to side to determine if the problem tracks with the bulb or the ballast.

***WARRANTY POLICY***
We test the returned parts. All returned parts that prove to be functional will be returned to the customer at the customer's expense. For additional information regarding our Warranty and Return Policy, please visit our website: http://www.ddmtuning.com/index.php?p=page&page_id=return_policy . Thank you very much for your cooperation.

***SPECIAL NOTE REGARDING BULBS and BALLASTS and LIGHT ASSEMBLIES***
If you are returning bulbs, please be sure to return BOTH bulbs because we replace bulbs in pairs.

If you are returning a ballast, please return ONLY the defective ballast.

Unless otherwise specifically authorized by DDM Tuning, please do NOT return the following items: functional ballasts, functional bulbs, the adapter wires that connect the stock wiring to the ballast, and wiring harnesses (unless they are suspected to be part of the problem). If you are unsure as to what to return, we will be happy to advise you further.

If you are returning tail lights or headlights, please be sure to return the entire set unless we have approved other arrangements. For instance, for tail lights, please return both the passenger and driver side lights and, if they were part of the set, the trunk lights.

***WARRANTY RETURN PROCEDURE***

(1) Please ship the part(s) to:

DDM Tuning
Returns
7171 Ronson Road, Suite A
San Diego, CA 92111

Please consider obtaining a tracking number and insurance for your shipment so that you will have proof of delivery. We cannot take responsibility for packages lost in transit nor for damage sustained in transit. Upon receipt of the shipment, you will receive notice within about two business days. We can check on the delivery status of shipments sent without a tracking number about a week after delivery would have been expected.

(2) On the outside of the package, please write your Return Merchandise Authorization number (RMA number):xxxxxxxx. If the RMA number does not appear here, it is being sent in an additional email.
**We only accept packages that have an RMA number displayed on the outside of the package**

(3) Inside the package, please provide the following information:

RETURN AUTHORIZATION NUMBER (RMA number): xxxxxxxxx
INVOICE NUMBER xxxxxxx
NAME
RETURN MAILING ADDRESS
PHONE NUMBER
EMAIL ADDRESS
SUMMARY of the problem and a summary of your request (exchange, refund, etc.)--please be very specific

If you have any questions, please contact us by replying to this email after logging in to the DDM Support Center or by giving us a call.

Thank you very much for choosing DDM Tuning!

Sincerely,

DDM Tuning
Customer Support
(858) 633-2020, Option 2


Ticket Details
===================
Ticket ID: xxxxxxxx
Department: Returns/Warranty
Priority: High
Status: Closed

So I guess I'll have to get it out of the truck tomorrow (Fri) and in the mail Fri or Sat.

Any suggestions on shipping method and/or packing?

 

[stadt11]

Good to hear

 

[Darkanion]

Glad to hear they're saying they'll take care of it.

I'd wrap it up GOOD and make sure it can't rattle around, so they can't claim it was damaged in shipping..

 

[nubuilder]

Glad to hear they're saying they'll take care of it.

I'd wrap it up GOOD and make sure it can't rattle around, so they can't claim it was damaged in shipping..

Well, when they shipped everything (4 ballasts each in own box, and 4 bulbs with 2 in each box), it was all in another box with only paper packaging. Now, to me the bulbs should have had some bubblewrap in with them so they couldn't bounce around.

I'm not going to have time today to take out the ballast, but I'm going to see if it will fit in one of the Priority Mail boxes. They're like $4.95 (plus insurance which is like $1, and tracking).

So hopefully I'll get it out tomorrow and shipped out. If not, I will definitely have time on Monday to do it.

 

[Darkanion]

Regardless of how they shipped it to you, I'd pack that stuff up good, so they can't make up any "reason" to not cover it..

 

[nubuilder]

This is very true. We'll see what I can work out.

 

[jhoff8487]

I didn't have to return anything to them but when they sent me the new set of bulbs, they were two-dayed to me from CA. It worked out and I actually got another emailing a week or so after asking if I got the issue taken care of. I know others haven't always had the best experience with them but so far, with me, it's been flawless.