thunderstruck
This message exists only to take up space.
Little backstory here: I don't know if any of you can recall, but I began having torque converter issues with my Avalanche well over a year ago. Long story short: did some diagnostics, decided to keep driving it as is. Fast forward to about three weeks ago, start losing 1st and 2nd when transmission gets warm.
Brought the truck to a local dealership, decide to go with reman trans and new torque converter. They had the truck for just a little over two weeks. Had a minor misstep with their customer service during this time. No biggie, it was taken care of in the end.
So today on my lunchbreak, I stop by to pay for the transmission. They went almost $300 over the estimate. Whatever, I wasn't upset... it's an estimate, not a guarantee. I paid and took the keys, leaving the Avalanche there so I can drop my other truck off at home first after work. But in my rush to get back to work, I didn't pay much attention to the invoice. Once I got home, I realized that I was charged $255 for a manifold. Then I noticed charges for a couple of gaskets, three studs, etc.
WTF? Did they break one of my exhaust manifolds? Also, 9.5 hours for a transmission swap?
I go pick up the truck and sure enough, driver's side exhaust manifold is brand new. I am now official pissed, lucky for them they were already closed by then. I do work in a shop too, I understand that things will get broken, but I feel the way they went about was totally fWONked up. First, I can understand broken exhaust studs, but how the hell can you be so ham-handed that you break the entire manifold? Then charge me full price for the parts and labor fixing your screw up? Worst of all, NEVER mention to me that anything happened?
This shit would never fly in the shop I work at. I'm kinda excited for this Monday, because I'm ready to tear someone a new asshole at that dealership.
Brought the truck to a local dealership, decide to go with reman trans and new torque converter. They had the truck for just a little over two weeks. Had a minor misstep with their customer service during this time. No biggie, it was taken care of in the end.
So today on my lunchbreak, I stop by to pay for the transmission. They went almost $300 over the estimate. Whatever, I wasn't upset... it's an estimate, not a guarantee. I paid and took the keys, leaving the Avalanche there so I can drop my other truck off at home first after work. But in my rush to get back to work, I didn't pay much attention to the invoice. Once I got home, I realized that I was charged $255 for a manifold. Then I noticed charges for a couple of gaskets, three studs, etc.
WTF? Did they break one of my exhaust manifolds? Also, 9.5 hours for a transmission swap?
I go pick up the truck and sure enough, driver's side exhaust manifold is brand new. I am now official pissed, lucky for them they were already closed by then. I do work in a shop too, I understand that things will get broken, but I feel the way they went about was totally fWONked up. First, I can understand broken exhaust studs, but how the hell can you be so ham-handed that you break the entire manifold? Then charge me full price for the parts and labor fixing your screw up? Worst of all, NEVER mention to me that anything happened?
This shit would never fly in the shop I work at. I'm kinda excited for this Monday, because I'm ready to tear someone a new asshole at that dealership.
