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New Recall #09184 - 07-09 Silverado/Sierra

Discussion in 'GM' started by Cashezo, Oct 23, 2009.

  1. Cashezo

    Cashezo Guest

    #09184: Customer Satisfaction - Material Over Sensing and Diagnostic Module Retaining Moisture - (Oct 20, 2009)


    Subject: 09184 -- Material Over Sensing and Diagnostic Module Retaining Moisture


    Models: 2007-2009 Chevrolet Silverado

    2007-2009 GMC Sierra

    Currently or Previously Registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, , West Virginia, Wisconsin




    --------------------------------------------------------------------------------

    Condition
    Certain 2007-2009 model year Chevrolet Silverado and GMC Sierra vehicles currently or previously registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin may have a condition where an electronic component located beneath the driver's seat may corrode due to a significant quantity of snow and/or water containing road salt or other contaminants entering the vehicle and saturating the acoustical padding beneath the carpet. The vehicle's electronic sensing and diagnostic module (SDM) is located underneath this acoustical padding. If sufficient moisture collects and is retained in the padding, it may cause excessive corrosion under the module; compromising the module seal and allowing water intrusion and system malfunction. This may result in illumination of the Airbag Readiness light, along with a "Service Airbag" message on the Driver Information Center, and in rare cases, deployment of the seat belt pretensioner and/or airbags.

    Correction
    Dealers are to remove the acoustical pad above the SDM.

    Vehicles Involved
    Involved are certain 2007-2009 model year Chevrolet Silverado and GMC Sierra vehicles currently or previously registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin, and built within these VIN breakpoints:

    Year
    Division
    Model
    From
    Through

    2007
    Chevrolet
    Silverado
    71500002
    71734671

    7E500001
    7E604245

    7F500002
    7F567567

    7G500016
    7G557689

    7Z500001
    7Z653672

    2008
    Chevrolet
    Silverado
    81100005
    81340478

    8E100001
    8E218327

    8F100001
    8F228336

    8G100044
    8G315222

    8Z100001
    8Z333466

    2009
    Chevrolet
    Silverado
    91100005
    91141878

    9E100001
    9E159067

    9F100005
    9F178564

    9G100026
    9G266868

    9Z100001
    9Z280992

    2007
    GMC
    Sierra
    71500001
    71734578

    7E500003
    7E604243

    7F500004
    7F567377

    7G500017
    7G557568

    7Z500002
    7Z653614

    2008
    GMC
    Sierra
    81100007
    81340465

    8E100002
    8E218285

    8F100002
    8F228333

    8G100047
    8G315264

    8Z100003
    8Z901791

    2009
    GMC
    Sierra
    91100004
    91140535

    9E100003
    9E159061

    9F100002
    9F178559

    9G100029
    9G266866

    9Z100010
    9Z279538


    Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS (dealers using WINS) or the Investigate Vehicle History screen (dealers using GWM). Not all vehicles within the above breakpoints may be involved.

    For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.

    The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

    Parts Information
    No parts are required for this program.

    Service Procedure
    Note: Driver seat removal is NOT required for crew cab or extended cab vehicles. Certain 2009 regular cab vehicles built after approximately March 1, 2009 with carpet that has a 2-sided cutout over the SDM, however, will require driver seat removal. Refer to Front Seat Replacement-Bucket in SI. After the seat removal, proceed to Step 2 in the bulletin. Regular cab vehicles with carpet that has a 3-sided cut over the SDM do NOT require seat removal.

    Move the driver's seat to the full forward or rearward position.
    Carpet and cutout flap shown with the driver's seat removed from the vehicle for illustration purposes only. Seat removal is NOT required to gain access to the acoustical pad.

    Lift the cutout flap in the carpet or vinyl to gain access to the acoustical pad that covers the SDM.
    Seat removed for illustration purposes only.

    Using your hand, tear away and remove the acoustical pad that covers the SDM. Ensure that no acoustical pad remains over, or in contact with, the SDM.
    Lower the carpet or vinyl cutout flap over SDM and adjust the driver's seat to the customer-desired position.

    Courtesy Transportation
    The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

    Claim Information
    1. Submit a claim using the table below.

    2. Courtesy Transportation - For dealers using WINS, submit using normal labor code; for dealers using GWM - submit as Net Item under the repair labor code.

    Labor Operation
    Description
    Labor Time

    V2133
    Remove Acoustical Pad from SDM Area
    0.2

    Add: Seat Removal (Regular Cab with 2-Sided Cutout Only) (Vehicles Built after approximately March 1, 2009)
    0.3


    Customer Notification
    General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

    Dealer Program Responsibility
    All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

    Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

    Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

    In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

    October 2009
    Dear General Motors Customer:

    We have learned that your 2007, 2008, or 2009 model year Chevrolet Silverado or GMC Sierra, currently or previously registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin may have a condition where an electronic component located beneath the driver's seat may corrode due to a significant quantity of snow and/or water containing road salt or other contaminants entering the vehicle and saturating the acoustical padding beneath the carpet. Your vehicle's electronic sensing and diagnostic module (SDM) is located underneath this acoustical padding. If sufficient moisture collects and is retained in the padding, it may cause excessive corrosion under the module; compromising the module seal and allowing water intrusion and system malfunction. This may result in illumination of the Airbag Readiness light, along with a "Service Airbag" message on the Driver Information Center, and in rare cases, deployment of the seat belt pretensioner and/or airbags.

    Your satisfaction with your 2007, 2008, or 2009 model year Chevrolet Silverado or GMC Sierra is very important to us, so we are announcing a program to prevent this condition.

    What We Will Do: Your GM dealer will remove the acoustical padding above the SDM. This service will be performed for you at no charge .

    What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair.

    If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

    Division
    Number
    Text Telephones (TTY)

    Chevrolet
    1-800-630-2438
    1-800-833-2438

    GMC
    1-866-996-9463
    1-800-462-8583


    Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.

    We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

    Scott Lawson

    Director,

    Customer and Relationship Services

    Thanks to Rich (MS3DALE) for posting the information at Gm-Trucks.
     
  2. PenguinLTZ

    PenguinLTZ I'm too LAZY to Choose a Custom Title!!!

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    Thank God it's only those states with snow that were affected by this :rolleyes:
     
  3. Bigredmariner

    Bigredmariner I'm too LAZY to Choose a Custom Title!!!

    Age:
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    Jas thanks for the info. I moved it over to our recall section.:thumbs:
     
  4. Vmax2007

    Vmax2007 Guest

    Weathertech floor liners FTW! :thumbs:
     
  5. daddy

    daddy I'm too LAZY to Choose a Custom Title!!!

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    Pawnee, IN
    Just installed a full set today! :thumbs:

    De-badged, of course.
     

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